Summary:
As part of the Bukert U.S. sales organization, the role Sales Development Representative is to drive new customer development and existing customer growth for Burkert. The role can involve proactive pursuit of new customers, addressing prospective customer requests and supporting existing customer requirements. Active coordination with customers, Burkert Outside Sales team, as well internal support functions (planning, quality, finance, marketing) are important aspects to ensure seamless Burkert team support to provide an amazing customer experience.
RESPONSIBILITIES:
- Responsible for customer inquiries regarding pricing, availability, change requests and order status.
- Provide quotations to customers
- Work as a liaison with Outside Sales, Technical Inside Sales and others necessary to satisfy customer requests
- Work with Sales Team to complete any special pricing requests or renewals
- Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
- Proactively sell and promote Burkert products to customers and potential customers
- Determining if part needs certificates, other documents or accoutrements
- Determining if orders should go through the BURS process or other special processes/procedures
- Gathering complete data on special parts purchased from other Burkert countries
- Making sure proper approvals have been given for low margins, special pricing, RMA's
- Customer account updates to existing accounts (terms, etc.)
- Troubleshooting shipments and identifying credit holds
- Thoroughly understand Mid-Term Plan for your Core Industry (CIM) and others
- Proactively research to discover large potential customers that fall within the CIM objectives
- Discuss with Core Industry Manager and Team Manager these potential NBD/NCD accounts and target which accounts to proactively research and initiate conversations
- Use LinkedIn Sales Navigator and other tools to build an organization chart for the target customer
- Create a plan to develop unassigned accounts in CRM, SAP and DeltaMaster
- Identify new opportunities within the segment by making outbound phone calls
- Find new key contacts and develop new interest through engagement
- Conduct effective introductory sales calls
- Have on-going pursuits and development with the CIM's, Team Manager and Marketing Departments on activities for their respective segments that could include, but not be limited to; SIC code of listed potential, specific areas of a market, solutions and/or processes to pursue, applications that apply and questions to be asked and pursued for each opportunity
- Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
- Be able to fully utilize the following tools: Company specific CRM and SAP
- Provide weekly report on key targeted accounts and communicate that information in company CRM tool in both the opportunity and note sections
- Exercise discretion to qualify leads by determining the Total Customer Potential (A, B, C and D classifications) and follow-up on leads to determine the best next steps to generate new business:A and B customers with a qualified lead = Work with the responsible ASM
- C and D customers with a qualified lead = Close the sales over the phone by completion on the E-shop
- All others- work with ASM to hand off to Virtual Sales or a distribution partner
- Leads that are not qualified = make sure the customer is in CRM with all the pertinent information for future Nourishing programs to develop them as new customers. (Industry, Classification, Full Contact information, etc.)
- Create new customer in CRM & SAP
- Back up colleagues as needed
REQUIREMENTS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree or equivalent certified completed technical training courses
- 2-3 years of inside sales experience required
- Proficient in Windows and Microsoft Office
- Experience using SAP
BURKERT CULTURE:
Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.
Curious? Then we look forward to receiving your application via our online application form.
